There are two common causes of a failure to logon to your personal web page, please follow the appropriate steps shown below dependant on whether you have been able to access the site previously

Problem

You have  not logged into your personal site before and find that your username and password are rejected repeatedly

Cause

This problem may be caused by a difference in the security level of your web browser and your personal Web Portfolio site.
Web Portfolio uses 128bit encryption to offer the highest level of security, but some older versions of Internet Explorer are not capable of achieving this level of security.

Resolution

To check if your web browser has 128bit security, please perform the following simple check.

Open your web browser.

Click on the "Help" menu, select "About Internet Explorer"

A screen will be displayed which shows the version of Internet Explorer and its security capabilities

The second line of the information provided on this screen refers to Cipher Strength

If the value for this is 128-bit then your web browser is capable of achieving the correct level of encryption, please contact Meridian Law Support for further assistance (contact details at the bottom of this page)

If the value for this Cipher Strength is not 128-bit then your web browser will need to be updated to use this service.

Microsoft offer updated versions of Internet Explorer at the following website http://www.microsoft.com/windows/ie/

Meridian Law are unable to offer support on upgrading Internet Explorer.

Problem

You have logged into your personal website previously but on this occasion your username and password are rejected repeatedly.

Cause

Internet Explorer saves copies of your personal website to your PC on a regular basis during use
(this process is invisible to the user)
On occasion these saved copies become corrupt and a mismatch in security occurs, and your personal site is unable to log you on

Resolution

Open your web browser.

If your web browser has a " Tools" menu, click on it and then click on "Internet Options"

If your web browser does not have a "Tools" menu, click on the "View" menu and click on "Internet Options"

On the internet options screen that appears, the middle section refers to "Temporary Internet Files"

Click on the "Delete Files" icon.

A box will appear to confirm that these files should be deleted, click OK

Your PC will now delete the temporary internet files.

Whilst this process is ongoing the mouse pointer will change to an hourglass (this process can take several minutes)

Once the mouse pointer returns to a pointer, click OK to close the internet options screen.

Attempt to logon to your personal website.

If the problem persists, please contact Meridian Law support (contact details below)

Contacting Meridian Law Support

Meridian Law support is available by phone, fax and email during the following hours (excluding bank holidays)

Monday - Thursday    8:30 am - 6 pm
Friday                               8:30 am - 5:30 pm

Telephone  0845 345 1069
Facsimile    0161 442 1239

Email           support@meridian-law.co.uk